Face Cooling Mask

Shipping Policy

At Zensca, we strive to process and ship your order as quickly as possible. Delivery times may vary depending on your location and the shipping method you select at checkout.

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment. Please ensure that your shipping address is accurate, as Zensca cannot be held responsible for delays or lost packages due to incorrect shipping information.

For international orders, additional fees such as customs duties or import taxes may apply, and customers are responsible for any such charges. For questions related to shipping, feel free to contact our customer service

Returns Policy

If you are not fully satisfied with your purchase, we offer a hassle-free return process within 30 days of receiving your order. To qualify for a return, the items must be unused, in their original packaging, and in the same condition that you received them.

To initiate a return, please contact our customer support, and we will provide you with instructions on how to send your item back. Please include your order number for quicker processing.

Refunds will be processed once we receive the returned item and inspect its condition. We will notify you via email once your refund has been issued. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part. In such cases, we will cover the return shipping costs.